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I have ordered multiple items thru Wayfair and have had great service and the products were as advertised. In fact, a neighbor asked for advice on using Wayfair on my neighborhood website and got 16 positive comments from different people about how good each of their experiences were. I personally had an item delivered damaged, and Wayfair sent another one immediately with no questions.

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I ordered a Bar Set from Wayfair and another Bar Set from another company last month, the couch came within 2 weeks, the Bar Set, still hasn't arrived. I want to thank Wayfair for fulfilling their end of the sale. Service was great, shipping was fast, and delivered with care. I only wish they had the other Bar Set as I'm quite sure I'd be enjoying that as well right now. I at 1st felt Wayfair prices were a bit higher than other retailers, but I'm at the point I'd rather pay the extra just to rest assured that I will receive my order. I will be a returning customer, and want to thank you for the positive experience shopping at Wayfair. You earned my trust and we'll worth every time.

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After reading the bad reviews, I got pretty nervous about calling to request a replacement part that had come damaged. Despite a little bit of a wait, customer service was super quick and friendly and got a replacement part shipped out in the next two days. The Bar Set was fairly low quality, but I paid a low price, so I can't really complain about that. Looks fine, just cheap materials. I'm sure the more expensive Bar Set are nicer. Anyway, thought it was worth leaving a good review about customer service since it seems they might be stepping it up!

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I have been purchasing from Wayfair for several years, and I love them! Their shipping is free- which is very important to me because I do not have access to easy shopping living in the country. The products offered have good quality, and I especially Love their art work! It is very unique and different. I review my orders honestly and quickly- and receive reward monies for doing so. A nice touch! I share my great experience about Wayfair to many others who want to update their own look and where to purchase good home items.

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Wayfair is always my first shopping site for furniture and home decor. The search filters are more detailed than other sites so I can zoom in on what I'm looking for. They also are quick to answer questions regarding specifics of their merchandise. Their shipping is quick and their customer service is responsive when things arrive damaged. I have used them multiple times and have never been disappointed.

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I ordered Bar Set. Easy to assemble and took only a few minutes. I am not good at this so I was pleased. Love the white. It does not look cheap. Have had compliments on how attractive Bar Set. It took about a week to deliver. The Bar Set came. I was worried but I will order again from them. Nice not to have to pay duty as I am Canadian.

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I was quite surprised with the low ratings. However, this was my first purchase buying Bar Set. The site was easy to search for what I needed and provided much information on the Bar Set. I loved how I was able to order Bar Set before placing my orderand it didn't take long to receive. I plan to order from site again since my credit card has offer rewards.

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I am so surprised by any bad reviews of Wayfair! I have ordered a large amount of products from them in the past 6 months because we are renovating our house. Everything from dressers to vanities to medicine cabinets to side tables to draperies and even 2 bed frames. Everything - everything, has been delivered in a timely fashion and has been of the highest quality! If I need to return or exchange something customer service was extremely helpful! I love Wayfair!

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Great company and wonderful, products quality products. Fast service and customer service is very helpful. I had one item arrive missing a part. I was told that they could send me a new product or send me the part. I had the missing part within a week. No questions asked. Everything else I ordered came packaged great with no defects and when the large item arrived, the delivery men put it just where I needed it. I would highly recommend this company.

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Last purchase was a new Bar Set. Another perfect delivery and excellent product. Not only was the price incredible, but the product was something I couldn't find locally. Excellent service. One of the items received was incorrect and an email to Wayfair resulted in the correct item being shipped overnight and they told me to donate the wrong item. Then, another Bar Set for my house and household items. I love this company and even though they aren't always the cheapest, their customer service is second to none and I will always shop Wayfair.com first.